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Stratstone Wolverhampton
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6
Reviews
Car Dealers in Wolverhampton
- Wolverhampton City Centre
Stafford Street, Wolverhampton, WV1 1LZ
+44 (0) 1902 796 440
https://www.stratstone.com
Stratstone are car dealers that specialise in Jaguars and Aston Martins. They also stock a selection of parts and accessories.
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Stratstone Wolverhampton Reviews
There must be 2 stratstone dealers in wolverhampton because the one that i use is second to none thanks for everything you have done for me over the past few years all you knockers use the other dealership like me john dando
15-09-15
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Bought an ex demo XJ from stratstone Jaguar earlier this year. The purchase was carried out mainly by phone and email. During negotiations I received countless emails and calls with bits of information rather than collecting all details and sending a few comminications. Because of mismanagemt by Stratstone I needed to resubmit paperwork on the day of intended pick up but that was jeopardised because Of the distance from me in South East counties and Wolverhampton. Stratstone emailed the night before to say the car couldn't be handed over unless I recompleted finance papers (they had incorrectly spelt my forename on the original paper). Luckily I picked up that email WHY DIDN'T THEY PHONE. It was agreed I would drive to my nearest Stratstone in east London to resubmit papers. I arrived signed new papers and was totally ignored by all staff who were 'too busy in meetings'. My new car was waiting altho I was told it would be delivered to me at my home. It had been driven to London by a temporary driver not connected woth Stratstone. After waiting an hour the xriver and I were told by the drivers boss by phone we could both leave. NOBODY AT STRATSTONE. OTHERED TO TELL US. I drove away in the cst to find it had ben driven around 1300 miles more than advertised and stated on the paperwork. The fuel tank had enough for 35 miles altho the agreement was a full tank. Nobody completed or wanted to complete a handover. Nobody told me about online service history, nobody we t thru the paperwork, nobody went tbru the finance agreement. Nobody has ever got back to me to check my satisfaction with the csr. IF YOU WANT A JAGUAR GO TO A DEALERSHIP YOU KNOW. IF YOU WANT A CAR BOUGHT AS A SUPERMARKET EXPERIENCE TAKE A CHANCE WITH STRATSTONE. Personnally when i spend zround £50k I prefer a better experience, trestment and respect.
18-07-15
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I bought a Jaguar XJ Portfolio from Stratstone Jaguar Wolverhampton in April 2015. It was an ex demo advertised with just over 3000 miles on the odo reading. The car was exactly the spec I had searched for and I agreed to purchase it witn a need/request to complete the deal in May. This clearly wasnt the news Stratstone wanted and for 3 days e mail followed email followed email to get the cesl complted before the end of April. Eve tually it was on the understanding Stratstone delivered the car to me in Kent. Before that I was required to drive to my nearest Stragstone desler in Woodfordcto sign papers which I did. The agrrement was in place to deliver the car to me on Thursday. At 4.30pm on the evening before Stztstone emailed to say there had been a hitch and I needed to go back to Woodford (London) to resign paperwork on the day of deliveru, return to Kent then await delivery. JUST FORTUNATELY I READ THE EMAIL. WHY DIDNT THEY RING LIKE A REASONABLY COMPETENT DEALER WOULD. I rang and said i was not happy but would do so. Stratstone promised to deliver the car fully fueled. The following day as I was driving into Strats t one Woodford, I received a call to say change of plan, I should collect the car at Woodford (part ex). It had been fully valeted, fuelled and readh to be handed over. I arrived at Woodford. The business manager was too busy to complete a handovet, no other staff seemed willing or interested. The only 'handover' was the delivery driver telling me the car had massage seats. Big handover, awesome. I Drove away and the fuel light came on. The car had t been fuelled. Tne car odo reading was well over 1000 more than advertised and confirmed by Stratstone Wolverhampton. On arriving home i found biscuit rumbx i. The 'valeted' armrest. I complained to Wolverhampton whrn I returned home. Later the following day I received an 'amazing offer' to compensate me. 10 years free Mot at Stratstone on the car worth '£350'. I pointed out 10 yrars is actuaaly 7 years on a new car and it would cost probably twice £350 for me to drive from Kent to London each year for a 'free Mot'. Stratstone didnt offer anything else for misleading me, misrepresenting the car details, poor management, unlikely valeting, no handover, no explanation of online service history, no apology. If you want service you expect in a supermarket Stratsyone are paasable. If you expect service from a Jaguat representative, keep away from Stratstone Wolverhampton.
07-06-15
Tags:
Steer cleaf of Stratstone Wolverhampton
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I arranged for test drive of a used Seat Ib iza that I had spotted on Autotrader. On arrival the sales person had no knowledge of the car and had to look up answers to the questions I was asking. There was no pre preparation of my visit. The keys should have been to hand, the car should have been ready to drive.I was not informed I needed to show my driving licence in order to take a test drive. The whole experience took way too long before I took a test drive and ultimately decide I would not purchase a car that had been tarted up but not very well.
Not impressed, I expected better from a dealership like Stratstone
13-01-15
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Yes i agree with Jaguar Stitch You up. I cannot fault them until they get your money. Once they have your money the customer service is diabolical. Recently i waited in nearly all day and after 2 hrs had to phone back to remind them i was waiting for my call to be returned. Another occasion i called to confirm that the salesman i dealt with would not be in that day as he normally has wednesdays off, only to be told he was definitely rostered on for that day, so i duly made the journey to wolverhampton only to be told on my arrival by another salesman that it was his day off. I had been given a price for a spoiler to be fitted so i left a message with the service dept to inform the salesman i would definitely have the spoiler as the salesman was going to deal with ordering it for me. My message did not get passed on. Basically i love jaguar cars but based on a rating of 0 for after-sales customer service I would not use Stratstone Wolverhampton again to purchase a car.
29-01-14
Tags:
0 rating customer service
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I had a problem with a grating sound from the front wheels of my Jaguar XF. I dropped in to Stratstone see if it could be sorted out. The service was first class, even though I had not made an appointment on a busy Friday morning. The engineer immediately diagnosed the problem and fixed it while I enjoyed complimentary coffee and biscuits.
I was informed of the tyre depth remaining but not put under any pressure to purchase new tyres but requested a quote which arrived immediately by email.
The reception staff were polite and very helpful, the customer area was immaculate and I felt very relaxed throughout.
10-09-12
Tags:
First Class Service
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