Yes i agree with Jaguar Stitch You up. I cannot fault them until they get your money. Once they have your money the customer service is diabolical. Recently i waited in nearly all day and after 2 hrs had to phone back to remind them i was waiting for my call to be returned. Another occasion i called to confirm that the salesman i dealt with would not be in that day as he normally has wednesdays off, only to be told he was definitely rostered on for that day, so i duly made the journey to wolverhampton only to be told on my arrival by another salesman that it was his day off. I had been given a price for a spoiler to be fitted so i left a message with the service dept to inform the salesman i would definitely have the spoiler as the salesman was going to deal with ordering it for me. My message did not get passed on. Basically i love jaguar cars but based on a rating of 0 for after-sales customer service I would not use Stratstone Wolverhampton again to purchase a car.
29-01-14
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0 rating customer service
