I visited the store today and was distressed by the poor customer service that exists within House of Fraser Wolverhampton.
I was extremely disappointed with the service I received today from a member of staff at the MAC concession. After completing my transaction she muttered under her breath 'how rude' can I please highlight I had said nothing inappropriate nor made any gesture suggesting I was acting in a rude manner. When I confronted her she began shouting at me in front of other staff and members of the public as well as my small child who was also subjected to her shouting and pointing at me. He again this evening spoke of the incident stating he was very scared.
Furthermore I felt took back and informed her I had said nothing wrong yet she continued to shout. I then left the store as she did not stop shouting.
I feel shopping should be an enjoyable experience however today I felt intimidated and extremely upset.
Finally I feel the staff in MAC wolverhampton need a lesson in customer service..... I will certainly never use this store again!!!!!
30-05-14
