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Visited these premises today to view a pre-used Fiat, by prior appointment. Upon entering the building we were not even spoken to or welcomed,very bad behavior towaqrds new customers. Eventually we found a member of staff, and explained why we were there, we were told that we would have to wait as they couldn't loccate the car. Duh. Again very bad response for a new customer. The car was then driven to the front of the building, where my husband was to take the car for a test run, as soon as I got into the car I could smell old cigarette fumes, and looking in the boot there was a lot of old spillage of some kind in the boot, upon mentiuoning in, I was told it would be valeted if we decided to buy it, the smell inside was enough to put anyone of a sale. The engine sounded like a bag of nails, and there was hardly any life in the engine at all. Never the less we didn't buy the vehicle, as it was a put off from the start. For such a large enterprise I would have thought we would have at least been welcomed and the car prepared to look presentable to a new buyer. We won't be shopping at any of your branches if this is how you treat first time customers.
