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Purchased 3 items from your furniture department. When initially ordered was told delivery would be mid August which was fine. Had a call 8th july from furnishings manager to tell me my goods were ready for delivery and when could i pay off balance so they could be delivered. Money was not an issue but taking the delivery was all planned for when i had leave booked due to the fact that the furniture was for my mother who has dementia i was having to organise everything around that i.e removal of the old furniture and the cleaning of the carpets. The manager was insistent that delivery had to be made in july as the factory was closing for the summer. I subsequently changed all plans for this reason and delivery was scheduled for 28th july. On the morning of delivery only 2 of my 3 items arrived with the delivery people knowing nothing about my 3rd item. When i eventually got hold of someone in the store i was told that they did not know all items wouldn't be delivered on the same day. At this point i was quite annoyed having been presganged into having the delivery before mid August. They then tried to tell me they would get my 3rd item to me early the following week even though it was coming into the warehouse on the 29th july. I told them i wanted it as soon as it hit the warehouse. I asked to speak the furnishings manager on multiple occasions but was fobbed off. At one point told hw2was busy doing a stock take. I did not get a call back till Saturday 29th but this time from a lady called Tina who said delivery was in warehouse and they could deliver Monday earliest as all transport had been despatched. I stated my case to Tina and told her by hook or by crook i wanted the item that day or i was coming to the store and having that item refunded in cash as that is what i handed over. She eventually had the item curriered from Coventry for me and i recieved it 2pm that day. I apologised to tina for the fact she had to pick up my disgruntlement due to her rubbish manager leaving her having to sort it out. He should have handled it the day before and organised the delivery and at least called me back which he did not. I won't be buying furniture again from hof not while he is the manager. I insi