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I am very disappointed with the customer service in mac. I came in and asked for a foundation test to see which colour would suit my skin. Mac staff came across very polite and kindly asked me to sit down. I was apparently next in line as no staff were free. I understand I walked in and other customers had appointments. However a staff member said she will let the rest off the staff know I'm next in line. I waited 35 minutes and no staff got back to me or told me how long my wait was. This is the second time I have come to Mac in Beatties and I have left the store very upset with no result. The staff was not helpful and I am so sad with how they treated me I felt very intimidated.

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