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I literally cannot thank these girls enough! I read the negative reviews and was a bit nervous about going to approach them. I had to exchange a foundation as I had been given shade 30 instead of 13 at another store. I didn't catch her name but the girl with a visitor sticker on got a manager for me straight away. I was told that I was unable to return it as I bought it from a freestanding store. I said I would just buy the 13 shade and return it later on. They asked if I just wanted a sample but I explained I was going to Australia for 3 weeks that day. So the girls said they would sort me out three sample pots which would last 30 days! So I have enough to last me and I can exchange my foundation at another date. Top class customer service and they were so so lovely and the visitor girl was really lovely asking what I was doing there etc. Don't think the previous reviews are definitely how it always is. I was so happy I just had to write a review and put the positive forward! Thank you girls!

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