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Beatties Department Store Wolverhampton

Beatties Department Store Wolverhampton

2 7 Reviews


Department Stores in Wolverhampton - Wolverhampton City Centre
71-78 Victoria Street, Wolverhampton City Centre, Wolverhampton, West Midlands, WV1 3PQ
+44 (0) 1902 422311
http://www.houseoffraser.co.uk

Beatties are a nationwide chain of department stores selling clothes, homeware items, fragrances and gifts.
Tags: Office House of Fraser, rude, Thank you, unapproachable, unfriendly, Unfriendly, wolverhampton beatties carpark anutterdisgrance




Beatties Department Store Wolverhampton Reviews


The car park has been sold to a company in London who are basically running a scam charging 100 pound fines for failing to use a payment system many do not understand due to lack of signage and payment machines. The management at the store do not wish to take any responsibility and indeed refuse to discuss the matter in any way referring you back to the company in London. Beatties was THE store in Wolverhampton when I was child known for its service and quality. James Beattie would turn in his grave to see what has happened to his store. Take my advice - do not use the "customer" car park. It is too risky. Beatties is now the House of Fraser and does not deserve your custom until they address the scam that is going on.  
Tags: wolverhampton beatties carpark anutterdisgrance

Rating  1

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Disappointed by the knowledge of the staff. I asked to be shown where the bridal department was after noting the sign by the escalator said 1st floor. One staff member pointed me across the floor to the other side of the shop.. then another member of staff told me that beatties no longer had a bridal dept info given after i waited for her and another colleague finished their little chat... plus store is a bit smelly on the lower floors where cards and stationary are .. freestanding heaters are dotted around doesnt look very nice .  

Rating  2

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The shoe department in Wolverhampton appears to be franchised to Office.co.uk, I purchased a pair of flat shoes which after being used for less than 10 times one of the heals fell off. On going back to this House of Fraser store I was told "everyone knows you shouldn't wear leather shoes in the wet!" There must be lots of people in Wolverhampton who walk around on wet days in bare feet if they buy shoes at Office.co.uk, or House of Fraser. Bring back the Beatties family.

PS I never wore them in the wet, but i did wipe them clean before going to the store with a damp cloth, sillyme..  
Tags: Office House of Fraser

Rating  1

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I visited as my husband and son were at Molineux Stadium. I had been looking for a long time for new fitflops and sandals, and I could have bought the whole Shurodopy section. Staff were very helpful.
I also enquired with the Guerlian assistant if they sol Paul Mitchell hair products. She phoned the hairdressers , to avoid me unnecessarily going upstairs. Excellent service and I did purchase my products at the hairdressers.
If only this standard of service was extended to other shops.

Great visit and I will return.   

Rating  3

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I have to agree with the person who wrote in about the Mac section in the store. I too was left waiting for a considerable length of time after being told I would be seen to within 10 minutes, which turned into 25 mins. When I spoke to the assistant about this, she was beyond rude in her explanation as to the delay (under staffed) As this section always seems to be busy, then Beatties management, you need to address this issue to ensure that all your customers are dealt with in an manner that befits the excellent and historic reputation of Beatties.

I too will be looking for another Mac outlet where I can spend my hard earned money.

  
Tags: , rude, Unfriendly

Rating  1

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The MAC store in this lovely department store is a let down. Their products are wonderful but unfortunately their sales assistants lack good customer service. If you dare to ask for service after you have stood around for over 20minutes you may be shouted at, as I was. Who does that? I could go into more detail, but what is the point? I for one will never purchase anything from there again or either purchase gift vouchers. (Which I have done on numerous occasions) . MAC you need to train your assistants to the high standard that is deserving of the store. All the other sections manage it effortlessly, why can't you?  
Tags: rude, unapproachable, unfriendly

Rating  1

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i have shopped till i drop in many major cities around the world. However, i have never come across more helpful or knowledgeable staff than i have in this store. It is a brilliant place to spend some money!   

Rating  5

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