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Beatties Department Store Wolverhampton

Beatties Department Store Wolverhampton

2 10 Reviews


Department Stores in Wolverhampton - Wolverhampton City Centre
71-78 Victoria Street, Wolverhampton City Centre, Wolverhampton, West Midlands, WV1 3PQ
+44 (0) 1902 422311
http://www.houseoffraser.co.uk

Beatties are a nationwide chain of department stores selling clothes, homeware items, fragrances and gifts.
Tags: Office House of Fraser, rude, Thank you, unapproachable, unfriendly, Unfriendly




Beatties Department Store Wolverhampton Reviews


I would like to say a big thank you to the brown haired lady working on the Givenchy stand yesterday. I have been using Beatties for 40yrs and since I have been in a wheelchair (10yrs) yesterday was the first time anyone asked if I wanted to test the perfume!!!! A little thing but meant a lot!!!  
Tags: Thank you

Rating  5

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I used to work there when it was Beatties, a bit old fashioned you may say but they did in the latter years start to get clothes in to suit the younger set, I can only say on the thing it has gone down in quality, that's for sure, I stayed there until 2006 when H and F were just starting to get in situe, All the Staff were moaning about the changes especially as they were about to lose their 20% and 25% discounts, and then you had to get a H/F card to get a miserable 10% what a change, staff wise this did nit go down well at all, then they decided to do away with the personnel manager well that was a mistake as I along with others liked her a lot.
But the biggest difference was the stock it was very much down-market compared to the stock Beatties always had and was proud of, Quality comes to mind and there is none of this in H/F, I along with many others left in 2006/2007 they have gone to places like Boundary Mill and other stores. I met various fellow members in Boundary Mill, and we spent a good 30 mins telling each other why we left H/F they all said the same thing treatment of Staff, Quality not there any more et c etc, so there you have it, If only it could be bought out again by the Beattie family and restored to the beautiful quality store it was for decades until 2006.   

Rating  1

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Disappointed by the knowledge of the staff. I asked to be shown where the bridal department was after noting the sign by the escalator said 1st floor. One staff member pointed me across the floor to the other side of the shop.. then another member of staff told me that beatties no longer had a bridal dept info given after i waited for her and another colleague finished their little chat... plus store is a bit smelly on the lower floors where cards and stationary are .. freestanding heaters are dotted around doesnt look very nice .  

Rating  2

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The shoe department in Wolverhampton appears to be franchised to Office.co.uk, I purchased a pair of flat shoes which after being used for less than 10 times one of the heals fell off. On going back to this House of Fraser store I was told "everyone knows you shouldn't wear leather shoes in the wet!" There must be lots of people in Wolverhampton who walk around on wet days in bare feet if they buy shoes at Office.co.uk, or House of Fraser. Bring back the Beatties family.

PS I never wore them in the wet, but i did wipe them clean before going to the store with a damp cloth, sillyme..  
Tags: Office House of Fraser

Rating  1

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we ( my daughter and myself ) visited your bridal suite last sunday 23rd of november hoping to purchase a bridle dress and three bridsmaid dresses also acsesories, we purposley came to you because my other daughter had had her bridal gown bridesmaid dresses ect four yrs prior ... we spent at least 30 mins in there browsing and not one person came to us to see if we needed help or looked remotedly interested in the job they were supposed to be doing ... as a wedding day is one of the most important days of anyones life and it begins with a bride choosing her wedding dress because of the attitude of your sunday staff it was a very very disappoiting start to what should have been a pleasant start to a important event .. needless to say we shall not be returing to your store an i certainly shall not return to your bridal department or be recomending it to anyone ... because of the above your store has also lost a substantial amount of money .....

  

Rating  2

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i also went into mac the staff were rude looked so miserable and not at all helpful i now use the mac in merry hill the staff there are lovely and make sure you are happy with your purchases me and my family and friends will never use mac i wolverhampton again  

Rating  3

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I visited as my husband and son were at Molineux Stadium. I had been looking for a long time for new fitflops and sandals, and I could have bought the whole Shurodopy section. Staff were very helpful.
I also enquired with the Guerlian assistant if they sol Paul Mitchell hair products. She phoned the hairdressers , to avoid me unnecessarily going upstairs. Excellent service and I did purchase my products at the hairdressers.
If only this standard of service was extended to other shops.

Great visit and I will return.   

Rating  3

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I have to agree with the person who wrote in about the Mac section in the store. I too was left waiting for a considerable length of time after being told I would be seen to within 10 minutes, which turned into 25 mins. When I spoke to the assistant about this, she was beyond rude in her explanation as to the delay (under staffed) As this section always seems to be busy, then Beatties management, you need to address this issue to ensure that all your customers are dealt with in an manner that befits the excellent and historic reputation of Beatties.

I too will be looking for another Mac outlet where I can spend my hard earned money.

  
Tags: , rude, Unfriendly

Rating  1

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The MAC store in this lovely department store is a let down. Their products are wonderful but unfortunately their sales assistants lack good customer service. If you dare to ask for service after you have stood around for over 20minutes you may be shouted at, as I was. Who does that? I could go into more detail, but what is the point? I for one will never purchase anything from there again or either purchase gift vouchers. (Which I have done on numerous occasions) . MAC you need to train your assistants to the high standard that is deserving of the store. All the other sections manage it effortlessly, why can't you?  
Tags: rude, unapproachable, unfriendly

Rating  1

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i have shopped till i drop in many major cities around the world. However, i have never come across more helpful or knowledgeable staff than i have in this store. It is a brilliant place to spend some money!   

Rating  5

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